Terms of Service
Terms of Service
These Terms of Service govern your access to and use of the Olivia's Closet website and all products and services offered through it. By visiting our website or placing an order, you agree to be bound by these Terms.
Please read them carefully before using our Services.
1. Definitions
For the purpose of these Terms of Service, the following definitions apply:
Customer refers to any individual purchasing products for personal use and not for commercial or business purposes.
Company, we, our, or us refers to Olivia's Closet.
Website refers to the official online store operated by Olivia's Closet.
Products refers to all merchandise offered through our online store.
Order means a completed purchase submitted through our website.
Withdrawal Period refers to the period during which eligible customers may request a return in accordance with our Return & Refund Policy.
2. Company Information
Business Name: Olivia's Closet
Customer Support Email: info@oliviascloset.net
Our online store operates internationally and serves customers in multiple countries.
3. Acceptance of These Terms
By accessing our website or placing an order, you confirm that you have read, understood, and accepted these Terms of Service.
If you do not agree with any part of these Terms, you should not use our website or purchase our products.
4. Product Information
We make every effort to display our products as accurately as possible.
However, slight differences in colors, textures, materials, or appearance may occur due to screen settings, lighting, photography, or manufacturing variations.
All products are offered subject to availability. We reserve the right to discontinue products, update descriptions, or correct pricing errors without prior notice.
5. Order Acceptance
After you place an order, you will receive an email confirming that your order has been received.
This confirmation does not constitute acceptance of your order.
We reserve the right to cancel, refuse, or limit any order at our discretion, including in cases involving pricing errors, suspected fraud, unavailable inventory, or inaccurate customer information.
If payment has already been processed for a cancelled order, the applicable amount will be refunded.
6. Prices and Payment
All prices shown on our website are displayed in the applicable currency available at checkout.
Prices do not include import duties, customs fees, local taxes, or similar charges that may be imposed by authorities in your country.
Payment must be completed using one of the payment methods available during checkout before an order can be processed.
7. Shipping and Delivery
Orders are generally prepared for shipment within 1–3 business days.
Estimated delivery time is 7–12 business days, although actual delivery times may vary depending on destination, customs procedures, weather conditions, and shipping carrier performance.
Additional information regarding shipping is available in our Shipping & Delivery Policy.
8. Returns and Cancellations
Eligible returns may be requested within the time period specified in our Return & Refund Policy.
Returned items must satisfy all return requirements described in that policy.
Customers are responsible for return shipping costs unless otherwise required by applicable law.
9. Warranty and Product Quality
We carefully inspect all products before shipment.
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery by emailing info@oliviascloset.net.
Our responsibility is limited to the remedies described in our Return & Refund Policy.
Normal wear and tear, accidental damage, misuse, improper care, or unauthorized alterations are not covered.
10. Customer Responsibilities
By placing an order, you agree to provide complete and accurate information, including your shipping address, billing details, and contact information.
Olivia's Closet cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect information supplied during checkout.
11. Intellectual Property
All content available on this website, including but not limited to text, product descriptions, logos, graphics, photographs, branding, and website design, is the property of Olivia's Closet or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
12. Limitation of Liability
To the fullest extent permitted by law, Olivia's Closet shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or the purchase of our products.
Our maximum liability shall never exceed the amount paid for the product giving rise to the claim.
13. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the applicable laws governing our business operations, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved through the appropriate legal authorities with jurisdiction over the matter.
14. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Any changes become effective immediately upon publication on our website.
Customers are encouraged to review these Terms periodically to remain informed of any updates.
15. Contact Information
If you have any questions regarding these Terms of Service, please contact our customer support team.
Email: info@oliviascloset.net
Olivia's Closet Customer Support
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.