Privacy Policy

Privacy Policy

 

At Olivia's Closet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information whenever you visit our website, place an order, contact our support team, or otherwise interact with our online store (collectively referred to as the "Services").

By accessing or using our Services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

To provide our Services, we may collect the following categories of personal information:

Personal Details

  • Full name

  • Billing and shipping addresses

  • Email address

  • Telephone number

Payment Information

  • Payment details required to complete your purchase

  • Transaction confirmations

  • Billing information

Please note that payment information is securely processed through our payment providers. We do not store complete credit or debit card details on our servers.

Account Information

If you create an account, we may collect:

  • Username

  • Password

  • Account preferences

  • Saved addresses

Order Information

We keep records of:

  • Products viewed

  • Shopping cart activity

  • Purchases

  • Returns

  • Exchanges

Customer Support

When you contact us, we may retain information contained in your emails, messages, or support requests to assist you more efficiently.

Technical Information

When you browse our website, we automatically collect certain technical data, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Website activity

  • Cookies and similar technologies

2. How We Use Your Information

We use your personal information for purposes including:

  • Processing and delivering your orders

  • Managing payments and refunds

  • Providing customer service

  • Communicating order updates

  • Improving our website and shopping experience

  • Preventing fraud and unauthorized transactions

  • Maintaining website security

  • Complying with applicable legal obligations

  • Sending promotional emails, newsletters, or special offers if you have chosen to receive them

You may unsubscribe from marketing communications at any time.

3. Sharing Your Information

We never sell your personal information.

However, we may share your information with trusted third parties when necessary to operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting services

  • Shopify and related ecommerce services

  • Analytics providers

  • Marketing partners

  • Professional advisers when legally required

We may also disclose information if required by law or when necessary to protect our legal rights, customers, or business.

4. Shopify Services

Our online store is powered by Shopify. Information you provide during your visit or purchase may be processed by Shopify in order to operate the website, complete transactions, enhance security, and improve overall service functionality.

Additional information about Shopify's privacy practices can be found within Shopify's own Privacy Policy.

5. External Websites

Our website may include links to websites operated by third parties. Once you leave our website, this Privacy Policy no longer applies.

We encourage you to review the privacy policies of any external websites before providing personal information.

6. Children's Privacy

Our Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from individuals who have not reached the legal age of consent in their country or region.

If we become aware that such information has been collected unintentionally, we will delete it promptly.

7. Data Security and Storage

We use commercially reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Although we work hard to protect your information, no online system can guarantee absolute security.

Your personal information will only be retained for as long as reasonably necessary to:

  • Fulfill your orders

  • Provide customer support

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce our policies

8. Your Privacy Rights

Depending on your country of residence, you may have certain legal rights regarding your personal information, including:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where permitted by law

  • Request a copy of your personal data

  • Object to certain types of data processing

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the email address below.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence.

Where legally required, we implement appropriate safeguards to ensure your personal information remains protected during international data transfers.

10. Contact Us

If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us.

Email: info@oliviascloset.net

Customer Support
Olivia's Closet